Frequently Asked Questions
Everything you need to know about your Brandon Blackwood experience.
When will my order ship?
Standard orders typically process within 3-5 business days. For pre-order items, please refer to the specific shipping timeline listed on the product page.
What is your return policy?
We accept returns on unused items in their original packaging within 14 days of delivery. Please note that all 'Final Sale' items and international orders are non-returnable.
Do you ship internationally?
Yes, we offer worldwide shipping. Duties and taxes are calculated at checkout for most countries to ensure a seamless delivery process.
How should I care for my leather handbag?
To maintain the quality of your bag, avoid prolonged exposure to direct sunlight or moisture. Store it in the provided dust bag and clean with a soft, dry cloth as needed.
Can I cancel or modify my order after it's placed?
Once an order is placed, it is immediately sent to our fulfillment center and cannot be modified or canceled. Please double-check your shipping address and item selection before finalizing your purchase.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Afterpay and Affirm.